EWO: Electronic
Work Order FAQ Responses
Can I order anything online?
Brownie's
offers you the ability to order large-format black & white reproduction,
large-format color reproduction (including finishing), small-format
black & white copying (including binding), small-format color reproduction,
and traditional reprographic services.
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How do
I get my originals to Brownie's?
Digital
files are sent via a simple uploading application built into the EWO.
You can also schedule a pickup for hardcopy originals, and specify the
method and timing of their return.
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Can I order
more than one thing at a time?
Yes.
Multiple jobs and multiple services can be ordered and uploaded in a
single order.
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How much
does it cost for me to use this service?
The service is free. The only charges are for the services ordered.
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How do I
pay for the order?
Regular customers can be assigned permissions to charge to their account.
One-time or infrequent orders can be charged to a credit card.
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What software
do I need?
No special software is required. All that is required is a current version
of a web browser.
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What's the
difference between PlanWell Enterprise™ and EWO?
PlanWell planrooms are used to manage, view, order and distribute jobs the reprographer
has on file. EWO is used to submit one-time orders, small jobs or any
order you might take over the counter where the you supply the original
files. You can, however, use the EWO as a tool to upload files for placement
in a PlanWell planroom.
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What kind of security is
employed with the EWO?
Credit
card transactions and data transmissions are protected by 128-bit encryption
and SSL (secure socket layer) protocols. Security certificates are acquired
from Verisign when the EWO is integrated with PlanWell Enterprise. All
this adds up to security equal to or better than most online-banking
services.
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